Unfortunately, due to COVID-19, we are currently not accepting any returns or exchanges. All sales are final. Our main concern is the safety of our customers, staff, and family. Although this may not be the ideal situation, we at Dionne Avenue are doing our best to make certain that all of our products are of excellent standard. We are handling every product and packaging safely and with sanitary measures. The Dionne Avenue team would like to thank everyone for understanding as we get through this difficult pandemic that has affected us all. We hope to start enforcing our official return policy as soon as possible! Thank you.